Where Webex keeps recordings
Webex has cloud and local recordings. Cloud recordings are stored on your Webex site; sign in to the Webex web portal or open the Webex app, go to Recordings, and use the download option next to the meeting. The file is an MP4. Your site admin decides whether downloads are allowed, so if the option is missing, ask the host or your admin.
Local recordings are saved by the Webex app on the computer of the person who recorded, in the folder they chose when they started recording. Current versions of the app save MP4. If someone shared a recording with you as a link only, ask the host for the file.
Upload the MP4 as it is. The audio is extracted on our side and the timestamps in the transcript line up with the video, which matters if you later add captions to it.
Calls with dial-in participants
Webex meetings often mix people on computer audio with people who dialled in by phone. Phone participants come through a narrow phone line, so their voices sound thinner and short words and names are misheard more often. Meeting-room devices add another layer: everyone in the room shares one microphone.
- Ask regular participants to join with computer audio and a headset rather than dialling in.
- Keep Webex noise removal on where your app offers it.
- Ask the host to restate decisions and figures clearly at the end; that sentence is easy to find and check later.
- For a long training session, consider audio repair before transcribing if the room had a steady hum.
Webex transcripts and this one
Depending on your Webex plan and settings, Webex may create its own transcript for cloud recordings. If it exists and does what you need, use it. Uploading here helps when you only have a local recording, when the meeting was in a language the built-in transcript did not handle, or when you need a Word, PDF, CSV or SRT/VTT file and an editor with a synced player to correct the text.
Review, speakers and exports
Click any line to hear that moment and fix names, customer names, ticket numbers and dates in place. Speaker identification, available on paid plans or with a Minute Pack, labels who said what; enter the number of speakers if you know it and rename each label once.
Export DOCX for notes you will edit, PDF for a record filed with a project or customer, TXT or Copy for a wiki page, CSV for a spreadsheet with a start time per line, and SRT or VTT if the recording will be shared as a captioned video. For training sessions recorded in Webex, the training video transcription page has more on captions for learning platforms. Zoom, Teams and Google Meet each have their own page about where their recordings end up.
Privacy
Business meetings often include customer or internal information. Check your company's policy on external tools before uploading. Files are never used to train AI models, and you can delete a recording and its transcript whenever you want.